How is Customer Information Obtained by PicoKit and How is it Used?
We receive and store information you give us. Most of the information you give us is collected when you buy products on-line, request literature/ information, participate in a contest, fill out a questionnaire/survey, participate in an on-line discussion, or complete your Customer Profile. You may give us information such as your name, address, phone numbers, e-mail addresses, financial information, employment information, application information, ideas for new projects or applications, and your buying interests. The information that you provide us is used to respond to your requests, notify you of products being shipped to you, customize your interactions with us, improve our offerings, provide materials or offers to you, allow you to participate in contests, and communicate with you. It is your choice whether or not to provide us with certain information. However, you may be unable to take advantage of many of our offers and features if we do not receive your customer information.
We also receive and store certain types of information through use of “cookies.” Some examples of information gathered this way are the Internet Protocol (IP) address used to connect your computer to the Internet, log-in, e-mail address, password, computer and connection information such as browser type and version, operating system, platform, and the full Uniform Resource Locator (URL) used to, through, and from our Sites. We use the information gathered by “cookies” to manage and customize your on-line shopping experience and to improve our offerings.
You may also submit technical information to PicoKit such as designs, ideas or data, that you transmit to or post on any of our Sites (the "Submission") for purposes not limited to contest participation. The Submission is considered and treated by PicoKit as nonconfidential and nonproprietary. By providing the Submission, you grant PicoKit a nonexclusive, royalty-free, perpetual, irrevocable, sublicensable right to disseminate, display, use, modify, copy, adapt, and translate the Submission for any purpose whatsoever, whether commercial or noncommercial, throughout the world in any media. You also grant us the right to use the name you submit in connection with your Submission, if we choose. You represent and warrant in making the Submission that you own or control all rights to the Submission, and that use of your Submission will not cause injury to any person or entity including PicoKit. You will indemnify PicoKit for all claims resulting from your Submission.
How can I manage the information PicoKit has about me?
You can always choose not to give PicoKit information. However, certain information is necessary in order for you to take advantage of the Sites change notifications, literature updates, etc.
If you want to add/update your information or preferences, please modify your Account Profile. When you update your information, we may keep a copy of your earlier information for our records.
You can potentially avoid certain "cookies" by selecting your browser's options to prevent acceptance of new “cookies.” There are also utilities available allowing you to visit our Sites anonymously. Unfortunately, certain features and offerings available through the Sites may not be available to anonymous users.
Who does PicoKit share Customer Information With?
Customer information is important for PicoKit to be able to offer products and services to you. We are not in the business of selling customer information to others. We do share customer information with our subsidiaries and with others as described below. Such third parties may be based in the United States, Europe or Thailand. We are not responsible for the privacy practices of third parties to whom your information may be transferred. If you do not wish us to share your information as described below, you may opt out by not supplying information to us when entering information into your Customer Profile, or by not placing orders through picokit.com.au
Agents: We use other companies and persons to perform tasks on our behalf. Examples are not limited to delivering packages, processing credit card payments, checking for export compliance, and providing customer service. They have access to customer information to perform their jobs, but may not use it for other purposes. For example, if you make a purchase request through “picokit.com.au”, PicoKit will share your customer information with third parties and receive information from credit bureaus and other companies to help prevent and detect fraud, and to offer credit or financial services to some customers.
Distributors and Sales Representatives: These companies and persons often provide service to PicoKit’s customers. They have access to customer information to perform their jobs, which is not limited to marketing PicoKit products, but may not use it for other purposes.
Third Parties: Except for information transmitted to PicoKit through the on-line support system at http://support.picokit.com.au, any other technical submissions to PicoKit such as designs, ideas or data that you transmit to or post on our Sites by any means (the "Submissions") for any purpose including but not limited to contest participation is considered and treated by PicoKit as nonconfidential and nonproprietary.
Conformance with the Law: We release account and other customer information when we believe it is appropriate to comply with the laws of Australia.
We do not record the financial information but third party services who receive your payments will. Any credit information that you do send to us will be transmitted directly to companies that process your credit card transactions and review them for export control violations, but will not be recorded by PicoKit.
Law and Jurisdiction
If you have any concern about our treatment of your customer information, please send us a contact request through the Sites contact page.